Client team

Client Success Executive

Full time, permanent, flexible/hybrid
£25k - £30k DOE
By 15 Sep

The Client Success team is the interface between Audiem and its clients. This means explaining how the existing platform can support them, demonstrating new functionality and what it means for them, and channelling feedback back into the product development team.

You’ll focus on building long-term client relationships which generate value throughout a client’s relationship with us – from supporting the sales team at the final stages of negotiation, onboarding new clients, developing their skills and capabilities on our platform, and spotting service improvement and growth opportunities. The role is ultimately designed to support the renewals as a key measure of client satisfaction.

This is a new role in our growing team, reporting to the Client Success Director and supporting the Sales & Marketing Director, on a range of client accounts and projects. Existing accounts include large UK and international businesses, including a number of global brands.

We value each team member having unique skills and areas of expertise, so the list below is not an exact set of requirements. Instead, it describes the kinds of work you will be involved with regularly:

  • Participating in sales calls to begin the familiarising yourself with prospective clients
  • Managing the administration for setting up new clients, and their users, on our platform.
  • Delivering onboarding demos to familiarise new clients and their users with our platform.
  • Owning client queries, requests and feedback and ensuring they are responded to in a timely manner
  • Arranging and running user experience (UX) sessions with existing clients in order to help us improve our platform
  • Supporting the development of Audiem’s library of training resources and how-to guides
  • Improving Audiem’s systems, processes and capabilities
  • Promoting Audiem at events and on social media platforms
  • Identifying and developing client case studies to showcase our platform and benefits it provides to clients

If you are stronger in some of these areas than in others, that’s fine. We are interested in getting the right type of person in this role. We don't want to put people off with an exact set of skills. And as the team grows, there may well be opportunities to specialise.

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