What’s making waves in your organisation? Find out with Audiem’s Resonance Rating

It’s arguably easier than ever to collect feedback from employees - the challenge is making sense of all that feedback and working out what to prioritise. Workplace teams don’t have unlimited time or resources, so they need a way to quickly identify the issues that genuinely matter most.

Topics are one of the most used and valued features in Audiem because they help our clients understand what their people are talking about: how often certain issues are mentioned, and whether the sentiment behind them is positive or negative.

Sorting topics by either mentions or sentiment alone can be useful, but it can also mean you’re only seeing part of the picture. Some topics are loved or hated but barely discussed, while others are talked about constantly but don’t spark strong feelings.

So now we’re making it even easier to see which topics are attracting the most attention, with the Resonance Rating: our new custom-built algorithm available in Audiem 2.0.

The Resonance Rating brings together two signals:

1. How much a topic is being talked about
2. How strongly people feel about it

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Our proprietary algorithm blends these inputs to highlight the topics that matter most to your people. A topic that attracts a lot of discussion and sparks strong opinions will typically have a higher resonance, while a topic with fewer mentions or more neutral sentiment will have a lower one.

Each topic gets a score from 0 to 100 and a Resonance Level, from ‘Very high’ to ‘Very low’. That way, you can quickly see which topics really matter and where to focus your attention and resources.

For example, in the table of topics from a telecoms company, “commute challenges” has lots of mentions (104) and a low average sentiment score (16), which gives it a very high Resonance Rating. In contrast, “work-life balance challenges” has the same sentiment score but fewer mentions (64), so its Resonance Rating is lower.

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The Resonance Rating is especially useful when comparing groups of employees. In the chart below you can see which topics resonate more or less with different departments in the telecoms company. You can then drill down into peoples’ specific talking points - as you can do with all Audiem data - and see what’s really going on.

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Audiem’s Resonance Rating gives you a clearer signal on what really matters to your people, helping you identify and focus your energy on the issues that make the biggest difference to their experience at work - whether that’s removing friction, maintaining what’s working well, or addressing a growing source of frustration.

Acting on the things that matter helps to build trust, which in turn encourages better feedback from employees. It also builds credibility with leadership teams by showing that workplace change interventions are grounded in clear evidence, not guesswork, and that resources are being directed at the areas that will have the biggest impact.

If you want help sorting the insights from the noise book a discovery call or contact the team.

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