“It’s the WHY
that can help us
actually change.”

Paul Urmston
Regional Workplace Manager, NatWest

What could we
change if we
knew why?

Better workplace decisions start with understanding people. Here’s what that looks like for the teams using Audiem.

Read the stories

THE NATWEST STORY

Colleagues had
plenty to say.
The team listened.

From three
refurbishments to a
much bigger
conversation.

Understanding what sat behind the scores.

NatWest wanted to know why colleagues felt the way they did about their workplaces. Audiem helped the team explore that feedback and bring it into decisions about office design.

What began with three local refurbishments expanded across offices and branches. Property, HR and IT developed a shared understanding of colleague experience.

23 corporate offices

500+ branches

EXPLORE THE NATWEST STORY

IWFM Awards
BCO Awards
Leesman+ (x2)

What changes when
you understand more?

For some teams, it’s the next move.
For others, the longer-term plan.
Or a better conversation today.

THROUGH WORKPLACE CHANGE

A global financial services company listened before and after a London HQ restack, then used the feedback to address teething problems.

A move is a
moment.
Listening
carries on.

“…providing us with a level of reality around the feelings and impressions of our employees that we have not been able to tap into before.”

VP Workplace Experience
Global financial services company

ACROSS A WHOLE PORTFOLIO

“We have genuinely gained a deeper understanding of our workplace and portfolio which will enable a greater focus to our longer-term strategy.”

Group Head of Estates
Major UK government department

Two free-text questions across 150 buildings. The findings supported budgeting discussions and a multi-year workplace project.

Two questions.
A lot more to work
with.

IN EVERYDAY OPERATIONS

“The Audiem tool helps us understand the views of our staff…”

Head of Facilities Management
Leading UK telecoms company

Workplace feedback and FM helpdesk data helped the service provider and client have richer conversations, moving from service issues into behaviour change.

Helpdesk data is
experience data, too.

See what your employees
are really telling you.

Let’s show you around. We’ll walk you through Audiem and talk about how it could help you make sense of your employee feedback.

Book a call