Workplace evidence.
With understanding
built in.
You bring the comments, tickets and feedback. Audiem brings the workplace knowledge to help you make sense of them.
Explore how it works ↓01 / YOUR DATA ECOSYSTEM
Your feedback. Your
systems. More to discover.
Keep collecting feedback through the tools you already use. Audiem brings written comments together with scores, ratings and other measures, helping you understand the patterns and the experiences behind them.
Sources you put into Audiem include...
Means you don’t need to rip everything out and start again!
Choose a source to read more below.
SOURCE 01 / 05
Make more of surveys
From global workplace and benchmark surveys to a short questionnaire about a particular service, Audiem helps you explore the written feedback. That includes comments collected by HR colleagues, where people may already be talking about their workplace experience.
Things like…
Global workplace surveys
Benchmark surveys
Service questionnaires
HR surveys
SOURCE 02 / 05
Always on
Everyday experiences create opportunities to listen. A catering survey, an invitation to give feedback in a confirmation email or a QR code in a service area can capture what people think while the experience is still fresh.
Things like…
Catering surveys
Feedback requests in confirmation emails
QR codes in service areas
SOURCE 03 / 05
Fault finding
There’s more to an FM helpdesk ticket than its category and resolution time. The descriptions contain commentary about people’s experiences. Exploring that detail can help you understand what’s driving the figures and uncover recurring patterns behind good and poor performance.
Things like…
FM helpdesk descriptions
Service requests
Recurring operational issues
SOURCE 04 / 05
Continuous improvement
Employee feedback can add context to service KPIs. Bringing commentary about catering, cleaning and other services alongside performance measures can help you explore how the reported figures relate to people’s everyday experience.
Things like…
Catering experience
Cleaning feedback
Service performance measures
SOURCE 05 / 05
Social
Useful feedback also surfaces in conversations and events. Some clients have brought comments from Slack and responses from Slido into Audiem, exploring workplace experiences expressed outside a formal survey.
Things like…
Message board comments
Slido responses
02 / THE WORKPLACE MIX
Workplace expertise.
Built into the analysis.
The Workplace Mix gives our models the expert context to interpret workplace feedback. It connects people, space and technology, so Audiem can organise comments around how workplaces actually work, not just the words people use.
SERVICE TICKET · ILLUSTRATIVE EXAMPLE
“Room shown as available. Already occupied.”
SPACE TECH
The room is a space issue. The information used to find it brings technology into the picture. Looking at both opens a better question: can people trust the booking information?
EMPLOYEE FEEDBACK · ILLUSTRATIVE EXAMPLE
“The office is busy, but my team is never here together. I come in to sit on calls.”
PEOPLE SPACE TECH
Attendance, team coordination and calls describe different parts of one experience. Seeing them together opens a question about what coming into the office is actually enabling.
EMPLOYEE FEEDBACK · ILLUSTRATIVE EXAMPLE
“People cluster near the windows because the rest of the floor feels flat.”
SPACE
The comment describes how a space is experienced and used. The useful next question concerns the difference between those areas, rather than treating the comment as a simple positive or negative.
03 / INSIDE THE PLATFORM
Start with the picture.
Follow your curiosity.
Explore the whole workplace, get closer to a topic, compare experiences and see what changes over time. Follow the evidence wherever your question takes you.
Move from the whole workplace into the detail.
Navigate the Workplace Mix and open an area such as People. The summaries update as you go deeper, helping you explore what sits behind the overall picture.
Get closer to what people are telling you.
Open a topic to explore its sentiment, summary and related suggestions from employees. Go back to the Talking Points to read the raw answers behind it.
See where experiences differ.
Compare sentiment and frequency across the Workplace Mix using any demographic or question in your data. Spot patterns across teams, locations or groups that an overall view might hide.
See what changes. And what keeps coming back.
Track a topic over time from any data source. Explore how experiences change, where issues recur and what deserves a closer look as new feedback comes in.
Filter the view
Filter any view using the demographics and question responses in your data. Focus the analysis and summaries on the groups you want to understand.
THE EXPERTISE BEHIND AUDIEM
Workplace expertise.
Built into every finding.
Workplace expertise.
Models shaped by how people, space and technology affect workplace experience.
Consistent analysis.
A consistent method, tested by workplace specialists, so you can compare groups and track change.
Transparent evidence.
Follow a finding back to the comments behind it. See what people said and judge the context for yourself.
Ongoing development.
We keep developing, testing and refining Audiem. You get the benefit without maintaining the models.
See what your employees
are really telling you.
Let’s show you around. We’ll walk you through Audiem and talk about how it could help you make sense of your employee feedback.
Want to try it with your own data? Start with a paid proof of concept before committing to a subscription.